Our Customer Commitments provide more detailed information on what you can expect from us and help to make sure we meet the required regulatory service standards.
These Customer Commitments were developed in partnership with, and agreed by, the Customer Assembly Panel.
Managing your neighbourhood
We will:
- Make sure our internal and external communal areas are well maintained.
- Remove graffiti and clear litter from land owned by us.
- Do our best to work with relevant partners to keep your neighbourhoods safe and clean.
- Regularly visit and inspect neighbourhoods where we own properties.
- Manage complaints of anti-social behaviour in a fair, consistent and effective way.
- Keep you informed and provide clear information regarding your anti-social behaviour cases.
Managing your home
We will:
- Keep your home sound, safe and secure.
- Ensure all gas/electrical checks are carried out in line with legislation.
- Inform you of your repair responsibilities and of our repair responsibilities.
- Book an appointment in advance of any repair at your convenience.
- Use your feedback to shape our repairs service.
- Find solutions for disabled adaptations working with partners when necessary.
- Inform you of any planned works or surveys in advance.
Managing your tenancy
We will:
- Allocate our homes in a fair and transparent way.
- Provide clear information and support with your housing options.
- Make efficient and best use of our housing stock.
- Help you to sustain your tenancy and understand your rights and responsibilities.
- Provide advice and support if you wish to move.
Managing your relationship
We will:
- Treat you fairly and with respect.
- Provide choice and access to services that meet your needs and are easy to use.
- Seek your views in a variety of ways.
- Respond quickly and fairly when you give us feedback or raise a concern.
- Strengthen our relationship by working together to set priorities and provide great services.
- Make it easy for you to contact us and listen to your views.