Our Customer Charter

This is our Customer Charter – our service offer to you, our customers of Greatwell Homes.  

We know from your feedback that being honest is one of the things that our customers value, and this charter outlines what you can expect from us if you live in one of our properties.

We can’t always provide everything that everyone wants but we do want to deliver great services in a great way and this charter, which has been developed with our customers, shows how we will do this.

We are also signed up to the National Housing Federation’s Together with Tenants Charter. You can see how these compare here.