Contact

To report an emergency repair outside of office hours, please call 01933 234450.

The quickest and easiest way to access support, make a payment, see your rent statement or book a repair, is to login to your online account or create an account. Registering is simple – you just need your tenancy number. which you can find on your latest rent statement and your bank details.

Alternatively, you can use the contact form below, email customer.services@greatwellhomes.org.uk or call us on 01933 234450 during office hours (see the bottom of this page).

We'll acknowledge all contact form enquiries, telephone messages, emails to customer services and direct messages on social media within one working day.

All other emails and enquiries will be responded to in full within five working days. We'll respond to letters within five working days from when we receive your letter.

How to make a complaint

You can see how you can raise a complaint here.

Media enquiries

For media and communications enquiries, you can contact our communications team.