Support through coronavirus (COVID-19) for those who are vulnerable

Last updated: 29th July 2020

Getting help and support

Food and medications

Your local support network

Have you got any family, friends or neighbours who will be able to pick you up food and any medications you need and leave them outside your door? If not, there are other ways to get the food and medication you need.

Northamptonshire County Council support hotline

Northamptonshire County Council have introduced a support hotline for those who are most vulnerable and shielding at home. They can offer support with:

  • Urgent food deliveries
  • Prescription medication collection
  • General support loneliness

Call 0300 126 1000 and selection option 5. You can also find more information here.

Wellingborough and District Foodbank

If you are worried about not being able to get the food you need because of low income or accessibility, we may be able to refer you to the foodbank. For more information, please call us on 01933 234450.


Other support for the elderly and vulnerable

Age UK Northampton

This charity offers support to those over 50. You can contact them on:

Call: 01604 611200


Government’s support for extremely vulnerable people

If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), you may be able to get support from the Government. You can find out more here.

Northamptonshire County Council

You can find changes to services and advice on health and businesses on Northamptonshire County Council’s website.

Getting online

Do you have the internet at home or on your phone? If so, it is important to keep in touch using your phone, internet, and social media. You can use telephone or online services to contact your GP practice or other essential services as and when you need.

If you need any help getting online, please contact Di at We Are Digital. On They can arrange to provide support so you know how to do simple things online.


Struggling to pay your rent?

How to pay

If you usually pay by going to the Post Office or another Pay Point, we understand why you may not want to continue paying this way at the moment

If you have access to the internet and/or have a tablet, smart phone or laptop, you will be able to sign up to our customer portal where you can view your rent account, pay your rent account or set up a direct debit. This is a simple way of paying your rent without leaving your home.

If you don’t have access to any of the above, you can still pay your rent by calling 01933 234450.

Getting support on affording your rent

We understand that many families and households are extremely concerned about their financial security and the ability to pay their rent due to lost and reduce earnings. Our Income Recovery Team will be able to support you on any benefits that you can receive at this difficult time. You can find more information here.


Giving help and support

Volunteering advice from the Government

The Government have released ways that people in the communities can help those around them as best and as safely as they can. You can find more information here.

Volunteering scheme from Northamptonshire County Council (NCC)

In addition to the Government’s volunteer scheme for people to help the NHS, NCC are co-ordinating a local effort along with other councils and partner organisations for people to help their community. Find more information here.