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Housing association residents have fun shaping future services

 More than 500 residents attended an event organised by Northamptonshire’s leading housing association aimed at engaging them in shaping future services.

Greatwell Homes, which owns and manages more than 4,500 homes across the county, hosted the event held on Friday (24) at Grendon Hall, Grendon.

The housing association’s Community Involvement team arranged the day to engage its tenants and residents in a range of new opportunities for resident involvement and to offer them the chance to register their interest.

Michael Simms, Community Investment Manager, said: “We were delighted with the fantastic turnout and the enthusiasm for the many new ways residents can get involved with us. These cover joining an exciting panel to more flexible arrangements like mystery shopping and acting as a sounding board for sharing new ideas.

“The next step is to run a follow-up training day for all those who have registered an interest. The aim is to increase our tenant representation so we have people from all walks of life helping to shape our services and hold us to account on behalf of all our customers.”

The day consisted of four workshops run by Greatwell Homes covering subjects such as customer service, the role of customer involvement and how to help customers manage their tenancy.

In addition a range of activities were laid on for residents and their children to have fun including a climbing wall, zip wire, obstacle course, face painting and a bouncy castle.

Michael added: “Getting involved is very much a two-way street because as well as helping to shape and improve services, it can build confidence and widen skills for employment opportunities.”

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