What we are doing to support our customers around the coronavirus (COVID-19) outbreak

Last updated: 19th July 2021

At this really difficult time, we know that many of our customers will feel worried, anxious and isolated. This is why we want to support our customers as much as we can, as well as making them aware of other organisations that can support them and their families.

This is what we are doing so far to support our customers…


Support in paying your rent

We understand and appreciate that many families and households are extremely concerned about their financial security and the ability to pay their rent due to lost and reduce earning as a result of the spread of coronavirus (COVID-19). However, our Income Recovery Team will be able to offer you free advice and support around paying your rent and any benefits that you are entitled during this difficult time. Find out how to get in touch with our Income Recovery Team here.


Signposting you to other organisations who can help

Tough times like this shows just how much people can care and support others. There are many of ways that you, or someone you love, can get help and you can find more information here.


Helping you get online

Do you have the internet at home or on your phone? If so, it is important to keep in touch using your phone, internet and social media. You can use telephone or online services to contact your GP practice or other essential services as and when you need.

If you know someone who needs help and guidance getting online, you can contact Di at We Are Digital on di@we-are-digital.co.uk. They can then arrange to provide support on how to do simple things online.


Donation to the foodbank

We know that unfortunately, due to having less or no income and the struggle for vulnerable people to get essential items like food, more people than usual will be leaning on local foodbanks for support. That is why we have donated a total of £2,000 to foodbanks since the start of the pandemic.