Many of our services are now back up and running, including repairs, safety checks and sign-ups of new homes, but we know that many of you may still be a bit hesitant to let us into your home during the pandemic.
We’ve outlined why we would need to enter your home and what we’ve put in place to keep you, your families, and our Operatives safe.
Why would we want to enter your home?
We currently would only enter your home if you need a repair or if we need to undertake a gas or electrical safety check of your home. These checks are a legal obligation, that as your landlord must undertake to ensure you and your family are safe. You could be breaking your tenancy agreement if you do not let us in when we need to carry out these checks. If you’re due a safety check, we will contact you to ask you to arrange an appointment, and we urge you to do this as soon as possible.
But what have we put in place to ensure you and your family are kept safe?
All our Operatives, and the Operatives of our partners, will wear sufficient PPE, will remain socially distant, will ask you and your family to keep socially distant or go into another room and will only touch what they need to (whilst wearing gloves).
We also ask that you do the things below to ensure the safety of you and our Operatives:
- Always remain socially distant to our Operatives.
- Wear a face mask when opening the door, if you can.
- Book your safety checks if you’re due one – these are really important.
Still have concerns?
If you have any concerns at all, you can call our friendly customer service team on 01933 234450 or contact them here and they will give you more information on the measures that we are putting in place.
Thank you for your anticipated help and co-operation in helping us keep you and your families safe.