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Announcing Greatwell Homes Repairs

Our new direct repairs service is going live in April!

From 3 April, Greatwell Homes Repairs, our new in-house repairs team, will be launching in order to provide our customers with a more flexible, stable and personal repairs service.

How will the change affect me?

Most of the changes will be behind the scenes such as improving our IT systems and work processes. Customers can still use the same ways to report a repair (by calling 01933 234450 or filling out this form) but when one of our Repairs Operatives comes to your home, you’ll notice that they will have a new look:

  • New uniforms.
  • New vans.
  • New ID’s.

You may see a few familiar faces but they will look different with their new Greatwell Homes branded uniforms, so it will be easier for you to recognise who works for us.

Every Repairs Operative will have a new Greatwell Homes ID and will carry it with them at all times. It’s important that you do not let anyone claiming to be from Greatwell Homes into your property without seeing their ID.

In return, we will also ask you to show your ID to us when we come to complete a repair.

What else will change?

We’ll be making improvements on a gradual basis and they are all designed to make the service more flexible, more responsive to what customers have told us they want and more effective.

New time slots

We know you have other priorities so as a result of customer consultation, we will be introducing the ‘school run’ time slot. This will be between 10am – 2pm, allowing you to take care of your other priorities.

 

Better feedback from you

It’s important for us to know what you think of our service on a regular basis, so you will receive a text after your repair asking you how we did. This will help us take your views into account and allow you to shape our service.

 

More jobs completed ‘first time’

By streamlining how our Repairs Team carry and order parts, we hope to complete more jobs during the first visit. As our systems ‘learn’ more about the most commonly reported repairs, we hope to gradually increase the number of repairs completed on a single visit.

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