Greatwell Works are part of Greatwell Homes and take care of the repairs in your home.

It is important that you do not let anyone claiming to be from Greatwell Homes into your property without seeing their ID.


If you’re in need of an emergency repair, please call 01933 234450 as soon as possible.

You can report emergencies 24 hours a day, any day of the year. If you’re calling on a weekend or when the Greatwell Homes office is closed, you will be diverted to the out of hours contact centre, NPA 24:7.

We consider your repairs to be an emergency if there is imminent risk to injury to someone or major damage to the property. Examples are:

  • Flooding or a major leak, with the possibility of ceiling collapse
  • Fire
  • Unsafe electrics or a total loss of power to the property
  • Doors or windows not being secure
  • No heating or hot water in Winter (or all year round for older or vulnerable residents)
  • Sewage overflowing into the home

In order to prioritise those most vulnerable in this difficult time, we will be temporarily revising the age of children deemed to be ‘vulnerable’ from under five, to under one years old.

Boiler breakdowns – From 1 October 2021 as we move into the colder months, our emergency response for boiler breakdowns will now be 24 hours.

If you smell gas, you should
call Cadent immediately on 0800 111 999.

More information on gas safety and servicing can be found here

We will aim to attend to emergencies within 24 hours of receiving your call. You, or a representative over the age of 18, will need to stay in the property until our operative arrives. You may be asked to show some form of ID to prove you are the tenant, and our operative should show you their ID to prove who they are.


Routine Repairs

Your repair may not meet our criteria for an emergency, but it is still important to us and we will book a routine repair appointment with you for a mutually convenient timeslot. Our Customer Services team will be able to give advice on how to manage the issue until we can visit.

Before contacting us about your repair, you may want to look at our page detailing maintenance responsibilities to see what we cover and what you would be responsible for. Or you can look at our maintenance tips for ways to resolve minor issues and look after your home.

Report a repair

If you are self isolating, have a confirmed COVID-19 result or have been in contact with a confirmed case, please let us know as soon as possible so we can keep our Operatives and other customers safe.

Report a repair

Time slots

We know you have other priorities, so in consultation with our customers, we have launched a ‘school run’ timeslot for repairs appointments, which is available on many types of repairs. This is between 9.30am and 2.30pm, allowing you time to take care of other things. You can find all of our slots here:

Morning 8:00 -12.30

Afternoon 12:30 – 17:00

School run 9:30 – 14:30

All day – 8:00 – 17:00

Rechargeable Repairs

We, as a landlord and you as the customer have a responsibility of keeping your home well maintained and repaired. When damage to your property is caused deliberately or through neglect the repairs needed will be fixed at the customers cost. This is known as a ‘rechargeable repair’.

Stock Condition Surveys

Every five years we carry out a stock condition survey of your home. This gives us the opportunity to review the condition of the building and facilities, so we may look at the roof, the bathroom, the kitchen etc.

These surveys enable us to plan for when we will need to repair or replace these elements. A stock condition survey takes approximately 20 minutes to complete. We will make an appointment for a stock condition survey when it is due, however if you are being visited by an inspector for another reason, you can ask for the survey to be carried out then, if it is convenient.