Strategies & Policies

Greatwell Homes produces a range of corporate and customer publications.

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Strategies


Frameworks

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Communications Framework
Size 4.35 MB
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Customer Involvement Framework
Size 4.84 MB
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Finance and value for money framework
Size 6.07 MB
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Governance Framework
Size 4.09 MB
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Risk, assurance and compliance framework
Size 5.68 MB
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Transformation Framework
Size 3.78 MB
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Complaints Handling

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Ombudsman Complaints Self-Assessment & Performance
Size 118.99 KB
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Policies

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Adaptations Policy
Size 137.55 KB
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Allocations Policy
Size 174.15 KB
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Anti-Social Behaviour Policy
Size 144.64 KB
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Customer Concerns and Complaints Policy
Size 118.61 KB
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Customer Complaints and Concerns Procedure
Size 145.37 KB
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Compensation Policy
Size 139.36 KB
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Domestic Abuse Policy for Customers
Size 153.54 KB
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Neighbourhood Management Policy
Size 146.81 KB
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Decant Policy
Size 124.80 KB
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Repairs & Maintenance Policy
Size 145.04 KB
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Right to Buy Policy
Size 216.69 KB
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Modern Slavery & Human Trafficking Statement
Size 106.27 KB
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Service Charge – Easy Read
Size 65.52 KB
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Tenancy Changes Policy
Size 160.79 KB
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Tenure Policy
Size 139.64 KB
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Tenancy Fraud Policy
Size 132.22 KB
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Financial Statement

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Financial Statement 20/21
Size 1.36 MB
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Other

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Decent Home Standard
Size 208.67 KB
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Lettable Standard
Size 1.65 MB
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Customer Service Standard Leaflet
Size 391.79 KB
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