Strategies & Policies

Greatwell Homes produces a range of corporate and customer publications.

To view and read our publications, you will need to use Adobe Reader or Adobe Acrobat.

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Strategies

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Asset Management Strategy
Size 585.06 KB
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Growth Strategy
Size 599.33 KB
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Finance Strategy
Size 474.77 KB
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Transforming our Future Strategy
Size 528.26 KB
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Frameworks

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Corporate Plan Communications Framework
Size 479.68 KB
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Corporate Plan Customer Involvement Framework
Size 525.65 KB
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Corporate Plan Risk, Assurance and Compliance Framework
Size 536.20 KB
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Corporate Plan Value for Money and Procurement Framework
Size 520.57 KB
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Complaints Handling

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Ombudsman complaints self-assessment form
Size 137.09 KB
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Policies

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Adaptations Policy
Size 137.55 KB
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Allocations Policy
Size 174.15 KB
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Anti-Social Behaviour Policy
Size 153.92 KB
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Customer Concerns and Complaints Policy
Size 130.69 KB
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Customer Complaints and Concerns Procedure
Size 144.46 KB
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Compensation Policy
Size 139.36 KB
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Domestic Abuse Policy for Customers
Size 153.54 KB
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Neighbourhood Management Policy
Size 146.81 KB
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Decant Policy
Size 124.80 KB
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Repairs & Maintenance Policy
Size 145.04 KB
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Right to Buy Policy
Size 216.69 KB
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Modern Slavery & Human Trafficking Statement
Size 106.27 KB
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Service Charge – Easy Read
Size 65.52 KB
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Tenancy Changes Policy
Size 160.79 KB
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Tenure Policy
Size 139.64 KB
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Tenancy Fraud Policy
Size 132.22 KB
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Financial Statement

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Financial Statement 20/21
Size 1.36 MB
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Other

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Decent Home Standard
Size 208.67 KB
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Lettable Standard
Size 1.65 MB
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Customer Service Standard Leaflet
Size 391.79 KB
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