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How do I get my gas connected?

First, call the utility supplier to put the supply in your name and request a pre-pay card or key (if needed).

Then, call our customer services team on 01933 234450 to arrange an appointment for one of our qualified engineers to visit to reconnect your gas and show you how to use your boiler – there will need to be credit on the meter for this, so please make sure this is done before the engineer arrives.

Appointments are available Monday to Friday and will be done within 24 hours. Please note there are no same day appointments, and this service is not available on weekends, for example, if you call on Friday before 3pm an appointment will be scheduled for the next available weekday appointment.

Following this, we will visit your home once a year to complete a mandatory annual gas safety check.