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What is a service charge and why do I need to pay it?

A service charge is a payment made by a customer towards the costs of providing and maintaining communal services and benefits provided by us.

For example, a lift in a block of flats is a service that would be covered by a service charge because it is available to all customers in that block and is situated outside their home.

Other examples of services eligible for a charge include:

  • cleaning of shared communal areas
  • door entry systems
  • grounds maintenance
  • caretaking or laundry services
  • lift maintenance, servicing and replacement (this list is not exhaustive).