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Business Improvement Officer

  • Reference Number: WELWF353190
  • Expiry Date: 20181022120000
  • Location: Wellingborough
  • Salary: £28,500

Greatwell Homes is a provider of affordable housing and support services in the East Midlands. We own and manage around 4,600 homes with a £22 million turnover and our mission is to “work successfully with our customers and communities to provide great services and high quality living environments.”

We currently have an exciting opportunity for an enthusiastic, innovative and experienced Business Improvement Officer to work in our IT and Business Improvement Team.

The successful candidate will be an essential member of a high quality business improvement team, delivering comprehensive and innovative business solutions that provide improved value for money. You will play a key role in ensuring that change initiatives, projects and processes improve our performance, whilst working across all levels of the organisation and delivering more effective, efficient and customer focussed services.

You will also coordinate the development and production of performance reports and benchmarking activities, and will analyse business reporting requirements. It will be your role to identify and create customer insight to enable effective service delivery and a clear understanding of current and future customers.

The successful candidate will have previous experience in a similar role, with the ability to help to re-design and sustain excellent processes that deliver improved business efficiency and effectiveness. Experience of using and developing systems, and delivering end user training, is essential.

Proactive and able to identify new and innovative opportunities, you will be confident presenting and reporting on data with excellent attention to detail. It is also important that you have fantastic interpersonal skills in order to create momentum and enthusiasm for business improvement and performance monitoring.

To apply for this position, please create a candidate profile with Greatwell Homes’