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Customer Service Officer

  • Reference Number: WELRF334627
  • Expiry Date: 20180912120000
  • Location: Wellingborough
  • Salary: £20,500

Greatwell Homes is a provider of affordable housing and support services in the East Midlands. We own and manage around 4,600 homes with a £22 million turnover and our mission is to “work successfully with our customers and communities to provide great services and high quality living environments.”

This is an exciting opportunity for an individual to join our Customer Services Team. As a member of our staff you will provide a high level of customer focused advice and an information service to all visitors, telephone callers and on-line customers of the Association. You will also, carry out general receptionist, switchboard and administrative duties to ensure the Association provides a high level of customer service. As a Customer Services Officer, your responsibilities will include:

Answering and dealing with enquiries both face to face and by telephone relating to a range of services provided by the Association, referring complex enquiries to specialist staff, or referring customers to other specialist agencies as appropriate.
Ensuring all telephone calls are answered and greeting all visitors in a courteous and efficient manner.
Playing a key role in the taking of repair orders, diagnosing the repairs required, raising orders on the computer systems, tracking repair orders, inputting emergency cover orders and checking inspection sheets.
Being responsible for the taking of payments, accurately recording correct information from customers either face to face or over the telephone.
Arranging the acceptance of deliveries and liaising with the relevant officers to arrange for their collection or storage.

If you are experienced and passionate about helping us achieve our goals, highly proactive with a positive attitude and you want to learn and develop new skills, you might be just the person we are looking for!

If you have the enthusiasm to deliver excellent customer service, then we would like to hear from you.

In return you will benefit from 23 days annual leave (rising by one day per year of service, up to 28 days), free gym membership and the option of a Social Housing Defines Benefit CARE pension scheme or Social Housing Defines Contribution pension scheme.

To apply for this position, please create a candidate profile with Greatwell Homes’ careers page. You can find this vacancy at:

CLOSING DATE: Your online application must be submitted by 12pm on Wednesday 12 September 2018