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Income Recovery Officer

  • Reference Number: GWHFU803234
  • Expiry Date: 20221012235900
  • Location: Hybrid working, predominantly working from home with an option to book a desk in the office. Customer visits within Northamptonshire on a regular basis is required
  • Salary: £29,350 per annum

The Income Recovery Officer will deliver a high performing, customer focused income management service within a defined patch. You will provide a proactive service to include rent and service charges, leasehold charges, support charges, preventing former tenant arrears and maximising income.

Our Income Recovery Officers are patch based and will be required to complete home visits and attend court in Northamptonshire.

This role has an Essential Car Allowance of £1657 per annum.

About the role:

Ensure that the organisation maximises its income through the effective management of income collection and debt management services, adopting a proactive and preventative approach that creates a culture of payment amongst our customers, whilst assisting the development and delivery of new digital and financial inclusion initiatives that aim to prevent household debt.

Delivery of high quality income management services within a defined area, acting as the primary officer for every tenant on the patch, ensuring the provision of a high performing customer orientated service, ensuring the service meets the needs of, and is accessible to all customers, maximising personal contact via home visits.

Lead on the provision of effective delivery of debt and complex benefit advice to maximise customers income and tenancy sustainment; leading on creating a culture of payment to maximise income and minimise debt.

Who we are looking for:

Our successful candidate will have the following skills and experience;

Experience of delivering housing management and support services to the elderly and vulnerable adults within the community.

Good working knowledge of welfare reform and the benefits system.

Experience of attending court.

Good literacy, numerical and analytical skills and an ability to understand and interpret financial information.

Experience of lone working, a valid UK driving licence and access to a vehicle.

If you feel you have the relevant skills and experience and you don’t want to miss out on this great opportunity to work with a forward thinking and wellbeing focused team, apply today as this role could close early for the right candidate.