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Income Recovery Officer

  • Reference Number: WELYS316466
  • Expiry Date: 20180801120000
  • Location: Sheep Street, Wellingborough
  • Salary: £25,500 (pro rata)

Greatwell Homes is a provider of affordable housing and support services in the East Midlands. We own and manage around 4,600 homes with a £22 million turnover and our mission is to work successfully with our customers and communities to provide great services and high quality living environments.

Are you a target driven and enthusiastic individual? Do you have a passion for working in a proactive, preventative customer focused environment? We have an exciting opportunity for an Income Recovery Officer to join our specialist team. Whilst specific income recovery experience is desirable, this is not essential criteria.

The successful applicant will play a key role in the delivery of an excellent target driven proactive service. You will have the confidence and communication skills needed to deal with sensitive issues and effectively maximise income for the Association whilst supporting our customers to sustain their tenancies.

Income Officers are responsible for the maximisation of income collection and arrears reduction on a patch of approximately 800 properties. You will be required to regularly monitor rent accounts to detect and prevent arrears in accordance with the Associations policies. You’ll be assisting tenants in financial difficulty, offering low level debt and budgeting advice and signposting them to support services for more complex matters. If preventative action fails, you would be required to take appropriate recovery action using legal processes up to, and including eviction stage.

The successful applicant will be a professional, articulate and well organised officer who has a solid knowledge of the legalities of housing and the income and debt side of housing. You will need to knowledgeable about Welfare Reform changes and their impact on social housing. A flexible attitude to both workload and working hours along with a strong commitment to continuous improvement is essential. The ideal candidate will have previous income recovery experience coupled with the ability to work well as part of a team to deliver to targets.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.

In return you will benefit from 23 days annual leave (rising to 28 days with service), free gym membership and the option of a Social Housing Pension Scheme

To apply for this position, please create a candidate profile with Greatwell Homes’ careers page. You can find this vacancy at:

CLOSING DATE: Your online application must be submitted by 12pm on Wednesday 01 August 2018