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Independent Living Officer

  • Reference Number: GWHRH820609
  • Expiry Date: 20221110235900
  • Location: Wellingborough. Hybrid/Home based with an option to book a desk in the office. Customer visits within Northamptonshire on a regular basis is required.
  • Salary: £26,589

We’re looking for an experienced Independent Living Officer join our busy Support Services team to deliver support to customers in their homes and the community, providing housing related support, advocating for them and empowering them to sustain their independence

Does that sound like you? If so, keep reading about this exciting opportunity.

What you’ll be doing:

Assess needs of prospective customers to ensure all needs can be appropriately met by the service.

Complete support plans for every customer to include budget management, benefits advice, housing management, form filling, daily living skills, lifelines and needs assessments, referring onto other agencies where appropriate.

Complete comprehensive risk assessments for every customer to manage risk posed to and by them.

Ensuring the scheme is safe and secure for staff and customers through checks daily, weekly and monthly.

Undertake regular housing management tasks such as identifying, reporting and following up repairs. Liaise internally with other departments to ensure excellent customer experience.

About you:

Experience of working in a customer facing role, achieving successful outcomes in the delivery of services that meet customer needs.

Experience of social care sector and working with vulnerable people.

Experience in undertaking risk and needs assessments.

Empathy and a good understanding of the issues faced by older and vulnerable customers including health conditions and social difficulties.

Determined and persistent person. Willing to keep going and overcome challenges to achieve the best outcome for customers.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.

Please note that we reserve the right to close this advert early for the right candidate.