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Lettings & Support Services Co-ordinator

  • Reference Number: GWHSR796820
  • Expiry Date: 20220929235900
  • Location: Wellingborough -Hybrid Working, predominantly working from home with an option to book a desk in the office in Wellingborough. Some site visits within Northamptonshire will be required.
  • Salary: £24,419

Hours: 37 hours per week

We’re looking for an experienced Lettings & Support Services Co-ordinator join our busy Property Investment team to provide specialised support, acting as a central contact point for Support Services and Lettings teams to deliver a customer focused and responsive service to ensure high standards of performance and customer satisfaction are achieved.

Does that sound like you? If so, keep reading about this exciting opportunity.

What you’ll be doing:

To support the Lettings team in the delivery of all contracts and services, including:

Processing joint to sole and succession applications

Co-ordinating the management move panel and liaising with customer on the outcome.

Garage lettings

To assist the Support Services team in the delivery, including:

Completing new IL tenancy file audits

Process H&S forms monthly from all IL schemes

Produce and communicate the Tunstall rota

Provide cover for IL welfare checks and pull cord testing on an ad hoc basis

Administer the major and minor adaptation process from inception to completion, including processing the Disabled Facilities Grant.

About you:

Experience of working in housing or lettings team environment.

Experience of customer service (including complaint handling and co-ordination) and working in and around vulnerable people in a supported environment.

Experience of updating databases and systems (Experience with: Housing systems – Orchard, Lettings – Acquaint or other similar application desirable)

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.

Please note that we reserve the right to close this advert early for the right candidate.