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Neighbourhood Housing Assistant

  • Reference Number: WELOU321856
  • Expiry Date: 20180801130000
  • Location: Wellingborough
  • Salary: £9945

Neighbourhood Housing Assistant

FTE Salary £19,980.00 Pro Rata Salary: £9,945.00 Hours: 18.5 per week

Working pattern- Wednesday- 12.30pm – 5.00pm, Thursday and Friday- 9.00am – 5.00pm,

Greatwell Homes is a provider of affordable housing and support services in the East Midlands. We own and manage around 4,600 homes with a £22 million turnover and our mission is to “work successfully with our customers and communities to provide great services and high quality living environments.” We pride ourselves on being a forward thinking progressive housing association reflective of what is an ever changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow.

This is a fantastic opportunity for a Neighbourhood Housing Assistant to join our Neighbourhood Housing Services team within Greatwell Homes. The post holder will be carrying out a wide range of administrative duties to support the housing team to ensure that the Association provides a high level of customer service.

Your responsibilities will include:

Providing general administrative support including answering telephone calls and dealing with customer queries, attending meetings (occasionally out of hours) and taking minutes, co-ordinating lettings & mutual exchanges, preparing tenancy references whilst supporting the neighbourhood housing team with general administrative tasks. The use of spread-sheets, photocopying, filing, faxing and scanning; and undertaking delegated tasks to ensure continuity and a seamless customer service.
Assisting with the preparation of neighbourhood plans, customer and estate profiling.
Updating and maintaining, accurate computer and manual records including the input of data
Assisting with the management of void properties including supporting the team with; advertising, lettings and void management

To be considered for this post you must be able to demonstrate within your application:

Experience in an administrative role
Proficient in a range of computer packages including Word and Excel
Excellent communication skills, comfortable with face to face and telephone interactions
Attention to detail, and able to work with multiple deadlines
Be a real team player, happy to roll up your sleeves and pitch in whenever duty calls.

To apply for this position, please create a candidate profile with Greatwell Homes’ careers page. You can find this vacancy at:

CLOSING DATE: Your online application must be submitted by 12pm on Wednesday 01 August 2018