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Over a fifth of customers have now registered their account online

In just under nine months since the launch of our online customer portal, over 1,000 customers have registered their account online.

When registering their account online, customers can access services such as reporting a repair, paying their rent and viewing their rent statement any time of the day or week without having to speak with a member of staff.  Their online account can be access from any digital device, such as a mobile, tablet or computer, with internet access.

Have you signed up to the portal yet?

It’s really quick and easy to sign up to the customer portal. All you need to do is go to
https://greatwell-homes-live.panconnect.cloud/sg/ssp/login/en-gb#tenant and enter:

  • your last name
  • date of birth
  • postcode
  • your tenancy number – this can be found on your most recent rent statement, or by contacting us

You will only need to enter this information once – from then on you will only need to enter your email address and your chosen password.

Over the next 12 months, work will take place in to order to further improve the online process and introduce more functionality to make our customer’s tenancies easier to manage. Do you want to be involved in improving your online experience with Greatwell Homes? Email getinvolved@greatwellhomes.org.uk or call 01933 234450.

Struggling to register?

Message us on Facebook or Twitter and we will be able to help.

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