The year in numbers
The annual report film tells the story of our progress and performance in the year ending 31 March 2022.
Here are some more key facts and figures from a year we’re proud of.
You can find our Financial Statement here.
Homes
5,197
Homes we own and manage
(2020/21: 5,115)
105
New homes built
(2020/21: 116)
23
Homes sold through the Right to Buy or Right to Acquire
(2020/21: 15)
26.1 days
Average time to relet empty homes
(2020/21: 30.6 days*)
*Figure for the last quarter of 2020/21 to exclude the impact of the pandemic lockdowns
21 days
Average time to complete routine repairs
20.54%
Percentage of homes fitted with Carbon Monoxide detectors
99.94%
Percentage of homes with GasSafe certificates
(2020/21: 99.83%)
Finance
£28.46 million
Turnover
(2020/21: €24 96 million)
£8.83 million
Operating surplus
(2020/21: £7.23 million)
£143.24 million
Value of net assets
(2020/21: £140.52 million)
£7.06 million
Net surplus
(2020/21: £4.88 million)
27.93%
Operating margin
(2020/21: 24.19%)
How we spent each £1
Interest
7p
Employees
12p
Repairs
17p
Major Improvements
10p
New Homes
46p
Office & Operating Costs
8p
Service and support
82.6%
Overall customer satisfaction with our homes and services
(2020/21: 83.6%)
165
Complaints received
(2020/21: 201)
96.4%
Satisfaction with how we handled complaints
(2020/21: 76.7%)
1.85%
Current rent arrears as a percentage of total collectable
(2020/21: 2.01%)
3
Evictions
(2020/21: 0**)
£207,054
Total extra income received by households we helped (average £5,500 per household)
(2020/21: £193,047 / £6,600)
38
Households helped to claim extra benefits
(2020/21: 29)
**The Government introduced a ban on evictions from rented homes during the early stages of the coronavirus pandemic
People and diversity
160
People we employ (full-time equivalents)
(2020/21: 153)
Our employees by ethnicity
Asian Indian
8
Asian Pakistani
2
Black African
2
Black Caribbean
5
Black other
1
Mixed Black Caribbean
1
Mixed other
1
White British
135
White other
8
Not known
17
Our executives and heads of service by gender
Female
6
(2020/21: 6)
Male
3
(2020/21: 4)
Our board members by gender
Female
6
(2020/21: 3)
Male
3
(2020/21: 7)
More details
For more information about our services and performance,
please see our annual accounts for 2021/22 or contact us at
