Pests in your home

We know how frustrating it can be if you have pests in your home and we want to solve it as quickly as possible.

Below you can see who is responsible for what when it comes to your unwanted house guests, as well as the answers to some questions you may have.

You are responsible for:

  • Reporting any issues relating to pests to us as soon as they become evident
  • Maintaining your home and garden in line with your tenancy agreement
  • Allowing our staff and contractors access to your home and/or garden if needed

We will:

  • Risk assess all reports of pest activities and respond within the relevant timeframe
  • Instruct specialist contractors to inspect and resolve the issue (if a high risk of harm is identified) or offer advice as an alternative
  • Ensure that any areas that may provide an access point for pests are secured by our Greatwell Works team
  • Ensure that open spaces owned us are kept in good order and in line with our grounds maintenance standards

Some frequently asked questions

Click the downwards arrow to unveil the answers.

Contact us through either phone or email (you can find these details here) and we’ll be happy to help.

We will typically deal with the following types of pests.

  • Rats
  • Mice
  • Cockroaches
  • Pigeons
  • Wasps

The action we will take depends on the risk of harm presented by the pest, and the advice we receive from specialist pest control firms.

We will not deal with the following types of pests:

  • Foxes
  • Badgers
  • Bats
  • Bedbugs*
  • Masonry Bees
  • Bumble Bees
  • Honey Bees

*We may deal with bed bugs if the issue affects numerous properties (such as flats that are close together)

We recognise that bees may cause a nuisance, but not all types of bees represent a threat. Some types of bees are endangered because of climate change so our policy is not to destroy nests as they are very important to our natural environment.

Customers can contact a local beekeeper at for advice and removal but they may charge a fee.

Your tenancy agreement states that you must keep your home and garden in a reasonable condition. Keeping homes and gardens tidy and free of refuse can make places less attractive to pests.

You must also allow us, and contractors working on our behalf, access to your home to carry out repairs (these include treatments for and pest problems).

If you fail to keep to your tenancy agreement or allow us access to your home, then we may consider recharging you for the cost of works to treat pests.

Please speak to our income team. We will be happy to arrange an affordable repayment plan and offer additional support or advice with income and expenditure.

Please contact us and we will arrange for someone to come out and inspect your home to see what we can do to help.

For more information, find our full Pest Management Policy here.