Your estates


Greatwell Places work hard to make sure that your communities* are well looked after.

We do this by:

  • Cleaning communal areas, such as grassed areas and communal hallways
  • Looking after the communal gardens**
  • Window cleaning of communal areas
  • Removing litter and bulky waste from land owned by Greatwell Homes
  • Dealing with graffiti
  • Making sure that fire safety equipment is in good working order

Gardening – we will:

  • Maintain communal grassed areas and areas within Greatwell Homes’ ownership
  • Prune shrubs when appropriate
  • Weed hard paved areas (such as parking bays) and remove any litter
  • Remove rubbish from grassed areas and gardens
  • Carry out minor pruning to trees
  • Carry out major work to trees when health and safety regulations recommend that we do so. (please note: we will not remove a tree for blocking light).

Your communities – we will:

  • Remove graffiti within 10 working days of it being reported and remove offensive graffiti within 24 hours of it reported
  • Tell you how best to get rid of unwanted furniture and white goods such as washing machines and fridges
  • Remove illegally dumped furniture or white goods within 10 working days of being told about it
  • Report and arrange for repairs to be taken out to communal areas as soon as we become aware of them
  • Regularly inspect estates during estate walkabouts and record our checks
  • Help individual customers and community groups to deal with community issues

Cleaning of communal areas – we will:

  • Clean all communal areas and windows at regular intervals
  • Vacuum carpets and mop vinyl floors
  • Clean hard surfaces such as window frames and skirting boards
  • Clear litter from inside the block and the entrance area
  • Regularly test and maintain fire alarms
  • Complete monthly inspections of communal areas

*We only maintain areas that are owned by Greatwell Homes. **Greatwell Homes do not accept responsibility to the damage of flower beds, planted by customers in the communal areas. These areas need to be protected by a secure border.

View our Neighbourhood Management Policy here.