Your estates

We have now resumed our grass cutting service following the pandemic. The first round of grass cutting has already been completed

 

Greatwell Places work hard to make sure that your communities* are well looked after.

We do this by:

  • Cleaning communal areas, such as grassed areas and communal hallways
  • Looking after the communal gardens**
  • Window cleaning of communal areas
  • Removing litter and bulky waste from land owned by Greatwell Homes
  • Dealing with graffiti
  • Repairs to shared areas
  • Making sure that fire safety equipment is in good working order

Gardening – we will:

  • Tell you how often communal grass will be cut. 
  • Maintain communal grassed areas and areas within Greatwell Homes’ ownership
  • Prune shrubs when appropriate
  • Consult you about how high you want your shrubs and hedges to be
  • Weed shrubbed areas and cut hedges
  • Weed hard paved areas (such as parking bays) and remove any litter
  • Remove rubbish from grassed areas and gardens
  • Carry out minor pruning to trees
  • Carry out major work to trees when health and safety regulations recommend that we do so

Your communities – we will:

  • Remove graffiti within 10 working days of it being reported and remove offensive graffiti within 24 hours of it reported
  • Tell you how best to get rid of unwanted furniture and white goods such as washing machines and fridges
  • Remove illegally dumped furniture or white goods within 10 working days of being told about it
  • Report and arrange for repairs to be taken out to communal areas as soon as we become aware of them
  • Regularly inspect estates during estate walkabouts and record our checks
  • Complete gritting during adverse weather conditions
  • If dogs are causing problems, work with dog owners to make sure they keep to their tenancy agreement
  • Help individual customers and community groups to deal with community issues

Cleaning of communal areas – we will:

  • Clean all communal areas and windows at regular intervals
  • Vacuum carpets and mop vinyl floors
  • Clean hard surfaces such as window frames and skirting boards
  • Clear litter from inside the block and the entrance area
  • Make sure our operatives fill in the cleaning log which is displayed in the communal area
  • Regularly test and maintain fire alarms
  • Complete monthly inspections of communal areas

*We only maintain areas that are owned by Greatwell Homes. **Greatwell Homes do not accept responsibility to the damage of flower beds, planted by customers in the communal areas. Theses areas need to be protected by a secure border.