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AWARDED – Comprehensive Solution for the delivery of Out of Hours Service

The Contract Award Notice for the below opportunity can be found on Contracts Finder using this link

https://www.contractsfinder.service.gov.uk/Notice/ac713aa6-37b2-445b-85c6-5a5937b48bdd?p=@FQxUlRRPT0=NjJNT08=U

 

Greatwell Homes is looking for a supplier who can provide us with a comprehensive ‘Out of Hours’ solution to provide telecommunication facilities and an Emergency Call Answering & Message Relay Service based at its communication centre for the benefit of Greatwell Homes.

The successful supplier will have to :

  • Provide telecommunications facilities and an Emergency Call Answering & Message Relay Service based at its communication centre for the benefit of Greatwell Homes.
  • Provide an adequately staffed communications centre for receiving and relaying emergency messages for Greatwell Homes
  • Keep adequate records, to be maintained by its communications centre for a period of 3 months for voice recordings and 12 months for computer records (where appropriate)
  • Provide Greatwell Homes with daily reports of all calls received, both emergency and non-emergency.

Please see link below to Invitation to Tender document for detail.

OOH Invitation to Tender V2

Closing date 15:00 8th November 2018