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Our commitments to supporting our customers through the coronavirus

As a Housing Association to over 5,000 families, our main priority is the health and safety of all of those living in our homes, as well as our staff. Over the last couple of months we have kept vital services running, supported those who needed it the most and are now helping communities to cope and recover.

We know that many of our customers are worried about jobs and getting into debt.

So, we have worked with the National Housing Federation and other Housing Associations nationally on three main commitments to support our customers.

1. Keeping people secure at home

No one will be evicted from one of our homes as a result of financial hardship caused by coronavirus, where they are working (or engaging) with us to get their payments back on track

2. Helping people to get the support they need

Like many of other Housing Associations, we are helping our customers to access benefits and other support to alleviate financial hardship, including supporting people to get work where possible

3. Acting compassionately and quickly where people are struggling

We will work with any of our customers who are struggling to find arrangement to pay rent that is management for them in the long term. Legal action will only be taken in serious circumstances – as a last resort where a customers will not agree a plan with their landlord to help them pay their rent, or where it is needed urgently in cases of domestic abuse or of anti-social behaviour that is putting other customers or communities at risk.

Need our help and support?

If you have any financial struggles or are worried how you are going to pay your rent, we are here to help you and give you advice. Please contact us and we will do our best to help you.

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