Have Your Say

We believe customers are best placed to help us improve our services. 



There are lots of ways that you can have your say about the services that affect you.


What Makes an Excellent Repairs Service?

During the spring and summer of this year, we’re going to be finding out what makes an excellent repairs service.

We’re inviting customers to join us in a research project with staff and contractors to look into what our repairs service is like and what customers want from us.

Our recent surveys tell us that we should be looking at the quality of repairs, the amount of time it takes from when its reported to when the job is fully complete, and how well we communicate with our contractors.

We’d love your help in understanding what is important to customers, what we can learn from other Housing Associations and helping us find out what our staff think about what works well and what could be better.

However you can help, everything can be done at a time that is convenient to you, so it doesn’t matter if you are working or have school runs to do.

Being involved in a project like this can look great on your CV if you are looking for a job or working towards a promotion.

We’ll give you £30 each month to cover your internet expenses.

If you are interested in joining in with this project, or if you just want to find out more, please contact Gemma Ager on 01933 234450 or gemma.ager@greatwellhomes.org.uk


Customer Assembly


Photograph of Senior Community Involvement Officer Nikki with our customer Sharon

Online Surveys

Together Greatwell

Young customers

It is really important that we hear from our younger customers so we are working with customers under 30 to see how they access our services. To find out more, and have your say, contact lorraine.gibson@greatwellhomes.org.uk

Green Ambassadors

We have lots of customers who help us to help the environment. To find out more, contact gemma.ager@greatwellhomes.org.uk 



Customer Involvement Newsletter

We keep our involved customers up to date with our Involved Customer Newsletter:

April 2024 Customer Involvement Newsletter

January 2024 Customer Involvement Newsletter

December 2023 Customer Involvement Newsletter

October 2023 Customer Involvement Newsletter

July 2023 Customer Involvement Newsletter

May 2023 Customer Involvement Newsletter

If you would like to speak to us about any of these groups or sign up to receive the newsletter, please click below to get in touch.

Get in touch


Customer Voice Report

We now do a quarterly Customer Voice report that gives an insight into what customers are saying to us in various ways.

Q3 Customer Voice 2023

Q2 Customer Voice 2023

Q1 Customer Voice 2023

Since this is a new report, we’d appreciate any feedback – is this the information you want to see?  Do you have any thoughts on what this information says?  Please email gemma.ager@greatwellhomes.org.uk


We also hold a TPAS Landlord Accreditation for our work with customers which is an independent review against the National Engagement Standards.

Tpas logo with our accreditation


What’s Happening in the Community

In February 2024, Lorraine Gibson from the Community Involvement Team attended a grief fair event at Wellingborough Library.

Here is an article about the event: Good Grief Fair Article