Customer panels

Customers are at the heart of all of our decisions and are best placed to help us improve our services. We offer a range of customer-based panels to make it easy for you to tell us what works well and what we could do better.

Click on the panels to find out more 

or get in touch

  • Meets monthly and has up to 8 members.
  • Monitors our performance and works with us to improve it where needed.
  • Ensures customers’ views are taken into account.
  • Help us invests in communities.

  • Completes 2 service reviews a year and gives us actions to improve our services.
  • Service reviews take around 12 weeks to complete.
  • Work includes interviewing staff, looking at performance data and researching what other housing providers do.

  • Currently under review

  • Work with us to look at our day-to-day repairs, new developments, void (empty) properties and improvements to housing stock
  • Monitor performance and compliance
  • Join projects to review services and recommend changes
  • Learn about the work of our in-house repairs and development teams and our contractors

  • This is a closed group where we ask for feedback from customers about our services.

  • Take part from the comfort of your home
  • Contact Greatwell Homes and fill out a questionnaire about your experience
  • Support the Scrutiny Panel by giving vital information on their experience
  • Highlight areas of change and improvement
  • Receive training to understand service standards

Drop in 

Our weekly drop in at Wellingborough Library is currently cancelled for the foreseeable future.