Have Your Say

We believe customers are best placed to help us improve our services. 



There are lots of ways that you can have your say about the services that affect you.

Customer Assembly


Photograph of Senior Community Involvement Officer Nikki with our customer Sharon

Online Surveys

Together Greatwell

Young customers

It is really important that we hear from our younger customers so we are working with customers under 30 to see how they access our services. To find out more, and have your say, contact lorraine.gibson@greatwellhomes.org.uk

Green Ambassadors

We have lots of customers who help us to help the environment. To find out more, contact gemma.ager@greatwellhomes.org.uk 



Community Involvement on Tour

We want to hear from customers that are new to involvement.  If you would like to find out more about the Customer Assembly, the Scrutiny Team, and the Together Greatwell group we are holding special sessions in August and September to talk more about them.

Take a look to see when and where:

Customer Assembly & Scrutiny CI Tour Dates

Together Greatwell on Tour 2023 PDF


We keep our involved customers up to date with our Involved Customer Newsletter:

Customer Involvement Newsletter July 2023

Customer Involvement Newsletter May 2023

If you would like to speak to us about any of these groups or sign up to receive the newsletter, please click below to get in touch.

Get in touch


Customer Voice Report

We now do a quarterly Customer Voice report that gives an insight into what customers are saying to us in various ways.

Q1 Customer Voice 2023

Since this is a new report, we’d appreciate any feedback – is this the information you want to see?  Do you have any thoughts on what this information says?  Please email gemma.ager@greatwellhomes.org.uk


We also hold a TPAS Landlord Accreditation for our work with customers which is an independent review against the National Engagement Standards.

Tpas logo with our accreditation