Have Your Say
We believe customers are best placed to help us improve our services.
There are lots of ways that you can have your say about the services that affect you.
Customer Assembly |
Scrutiny
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Online Surveys
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Together Greatwell
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Young customersIt is really important that we hear from our younger customers so we are working with customers under 30 to see how they access our services. To find out more, and have your say, contact lorraine.gibson@greatwellhomes.org.uk |
What Makes an Excellent Repairs Service?We are running a co-creation project with customers and staff from June to October 2024. We want to know why some customers are more satisfied than others, why some customers don’t report repairs to us, and find out what customers think about our ideas around proactive repairs that might stop repairs from being needed. For information about this repairs project please contact gemma.ager@greatwellhomes.org.uk
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Customer Involvement Newsletter
We keep our involved customers up to date with our Involved Customer Newsletter:
April 2024 Customer Involvement Newsletter
January 2024 Customer Involvement Newsletter
December 2023 Customer Involvement Newsletter
October 2023 Customer Involvement Newsletter
July 2023 Customer Involvement Newsletter
May 2023 Customer Involvement Newsletter
If you would like to speak to us about any of these groups or sign up to receive the newsletter, please click below to get in touch.
Customer Voice Report
We now do a quarterly Customer Voice report that gives an insight into what customers are saying to us in various ways.
Since this is a new report, we’d appreciate any feedback – is this the information you want to see? Do you have any thoughts on what this information says? Please email gemma.ager@greatwellhomes.org.uk
We also hold a TPAS Landlord Accreditation for our work with customers which is an independent review against the National Engagement Standards.
What’s Happening in the Community
On Saturday 27th July 2024, staff from Greatwell Homes will be attending the Glamis Hall Family Fun Day, to speak to customers and local residents.
Throughout July, August and September 2024, we will be holding events to ask you about your experiences of the repairs service, and to ask your opinions on some new ideas we have to improve the repairs service.
There will be an in-person roadshow event at the Hemmingwell community centre on Monday 5th August, a video-call focus group on Thursday 15th August, and another two roadshow events at Glamis Hall and Tithe Barn of 9th and 10th September.
More details on these events will follow shortly, and if you are interested in attending any of these events please contact Gemma Ager from the Community Involvement team – gemma.ager@greatwellhomes.org or 01933 234480.
Friday 12th July Greatwell Homes staff helped tidy up the Hemmingwell community centre. With weeding, sweeping and litter picking, plus some hefty garden equipment used by the Greatwell Places team, the area got a (summertime) spring clean.
Saturday 22nd June was the 75th anniversary of the arrival of the Windrush generation. Take a look at the Together Greatwell page to find out more.
Saturday 15th June 2024 was the Queensway Fun Day, held at St Marks Church. Lorraine Gibson from the Community Involvement Team attended with involved customer Katie, to tell residents about the Together Greatwell group.
Saturday 8th June 2024 was the Hemmingwell Fun Day. Staff from Greatwell Homes attended to speak with customers and local residents. Take a look at what the event was like: Hemmingwell Fun Day June 2024
On Thursday 6th June 2024, staff from Greatwell Homes went door-knocking on the streets around Guillemot Lane, to ask residents what they thought of the idea of a tiny forest and a sensory garden or wildflower meadow in the area.
A survey was also emailed to customers that live in the area for those that were not at home to speak to us.
We’ll update you on the survey results soon.
In February 2024, Lorraine Gibson from the Community Involvement Team attended a grief fair event at Wellingborough Library.
Here is an article about the event: Good Grief Fair Article