Want to get involved?

Customers are at the heart of all our decisions and are best placed to help us improve our services.

We are all still working from home and are not able to see customers in person unless absolutely necessary, so we’ve come up with lots of new ways to work with you from the comfort of your own home, where you can stay safe and work with us in way that fits around you.

For most of this year, we’ve been using video calls instead of meetings.

We have a fantastic group of customers committed to improving our services and local communities in an informal, enjoyable and friendly environment, and we’d love to hear from you if you can help too. Click below to get in touch.

Get in touch

Here are all the ways you can get involved:

What we do

We monitor Greatwell Homes performance and work with staff to make improvements. We usually have between 4 and 8 customers who help us make decisions and give their opinions.

When do we meet?

We meet once a month via a video call.

What we do

We look at the services in our Independent Living schemes and help make improvements to them. We have a small group of customers who regularly attend meetings and give us their opinions on issues affecting older people. Some of these customers live in an Independent Living scheme, but not all of them.

When do we meet?

We meet once a month via video call.

What we do

We complete reviews on different services to understand what they do and recommend improvements. These reviews take around 3 months to complete and we do things like interviewing staff, looking at performance data and researching what other housing providers do. We have a small group of customers who help us with scrutiny, either by doing research, speaking to staff and customers or writing the reports.

When do we meet?

We only meet in online meetings at the moment and only when there is a review happening. Even then, you do not have to attend the virtual meetings to be involved. You can help from the comfort of your own home by giving feed back via email or on the phone and doing research and other tasks like that.

We have lots of different, small projects that you can help us with, that happen several times a year and centre around our repairs service and new builds. This might be reviewing a policy or speaking to customers about one of our services and feeding back to us about it. This may involve some meetings or just responses via email

We have around 130 customers who take part in online surveys, review documents and comment on our services all via email. All you need to do is join our mailing list to be included

Have you heard about our points scheme ?

We have a brand new points scheme for customers who get involved. You get points for responding to surveys or attending video meetings. You can then exchange your points for vouchers. For example you get 5 points worth £5 for answering an online survey.

Training and support

We want to make sure you have everything you need to get involved and we offer lots of free training and support for all of our involved customers, such as one to one sessions to help you understand different services, links to videos, articles and webinars about lots of different topics.