Why get involved?

We work with our customers to provide great communities where people live well.

We need to hear from our customers to know how to deliver our services in the best way.  We want to know about your experiences and opinions. 

By completing a survey, attending a meeting or doing some research for us, you can influence how services are delivered and amended.

Take a look at what customers have done with us recently, and what opportunities we currently have for you to make a change.

Have you heard about our points scheme?

We have a points scheme for customers who get involved. You get points for responding to surveys or attending meetings. For example you get 5 points for answering an online survey and 10 points for attending an online meeting. At the end of every month you’ll get a voucher to spend based on how many points you have. 5 points = £5.

Photo of involved customer La Vern smiling



Hear from one of our Involved Customers, La Vern here 


Training and support

We want to make sure you have everything you need to get involved and enjoy it. We offer lots of free training and support for all of our involved customers. We have a dedicated team of involvement officers that provide an induction, one to one support and all the help you need to understand different services we provide.

We can also get another customer to buddy up with you at the start until you learn the ropes. They are more than happy to do this if means more customers get involved.


Free Online Training 

TLF: What makes a great research project

Wednesday 6th December 2023

11 – 11:30am

Housing Diversity Network: Has EDI dropped down list of priorities in housing

Tuesday 12th December

10 – 11:30am

The Tpas National Scrutiny Club Member Meet Up

Wednesday 13th December 2023

6 – 8pm




These conferences are for involved customers who want to learn new things and meet other customers and housing providers. If you are interested in attending, please contact gemma.ager@greatwellhomes.org.uk 


Please check back soon for conferences in 2024


Tpas Scrutiny Conference 2023

In October this year, a couple of the customer scrutiny team attended a conference about scrutiny, hosted by Tpas. Read about what they learned here: Tpas Scrutiny Conference 2023

Tpas Customer Conference 2023

In July this year, customers and staff attended a conference by Tpas, a national tenant engagement expert organisation. Read about the conference from those that went: Tpas Customer Conference 2023

Join Tpas as a tenant member

Tpas have so much information about Housing and being an involved tenant. Greatwell Homes are a Tpas member, and our customers can join as members too, to access extra information and training opportunities.

Involved customer, Sophia Davis has created this guide to show you how to join Tpas as a tenant member: Joining Tpas Instructions_

Four Million Homes 

Four Million Homes is a government programme as part of the levelling up agenda. It is about providing guidance and training on tenant rights.

Here is a link to the Four Million Homes website: https://www.fourmillionhomes.org/. Greatwell Homes is supporting Four Million Homes.

Upcoming webinars are listed above in the Free Online Training section. You can also watch previous webinars on the Four Million Homes website.

Please contact us about support for attending in-person training sessions.


Would you like to get involved?

If you would like to speak to us about any of these groups or sign up to receive the newsletter, please click below to get in touch.

Get in touch


If you are interested in knowing more about how you can manage your own home, you can find information on Right To Manage here.