Why get involved?

We work with our customers to provide great communities where people live well.

We need to hear from our customers to know how to deliver our services in the best way.  We want to know about your experiences and opinions. 

By completing a survey, attending a meeting or doing some research for us, you can influence how services are delivered and amended.

Take a look at what customers have done with us recently, and what opportunities we currently have for you to make a change.

Have you heard about our points scheme?

We have a points scheme for customers who get involved. You get points for responding to surveys or attending meetings. For example you get 5 points for answering an online survey and 10 points for attending an online meeting. At the end of every month you’ll get a voucher to spend based on how many points you have. 5 points = £5.

Photo of involved customer La Vern smiling

 

 

Hear from one of our Involved Customers, La Vern here 

Hear from one of our Involved Customers, Sharon here

 

Training and support

We want to make sure you have everything you need to get involved and enjoy it. We offer lots of free training and support for all of our involved customers. We have a dedicated team of involvement officers that provide an induction, one to one support and all the help you need to understand different services we provide.

We can also get another customer to buddy up with you at the start until you learn the ropes. They are more than happy to do this if means more customers get involved.

 

Free Online Training 

Living independently: housing for people with learning disabilities and autism

Social housing regulatory requirements

Monday 25th March 2024

6:30 – 8:30pm

 

Green Sector Training 

Energy Efficiency and Net Zero Webinar click here 

 

Conferences 

These conferences are for involved customers who want to learn new things and meet other customers and housing providers. If you are interested in attending, please contact gemma.ager@greatwellhomes.org.uk 

 

Please check back soon for conferences in 2024

 

Tpas Scrutiny Conference 2023

In October this year, a couple of the customer scrutiny team attended a conference about scrutiny, hosted by Tpas. Read about what they learned here: Tpas Scrutiny Conference 2023

Tpas Customer Conference 2023

In July this year, customers and staff attended a conference by Tpas, a national tenant engagement expert organisation. Read about the conference from those that went: Tpas Customer Conference 2023

Join Tpas as a tenant member

Tpas have so much information about Housing and being an involved tenant. Greatwell Homes are a Tpas member, and our customers can join as members too, to access extra information and training opportunities.

Involved customer, Sophia Davis has created this guide to show you how to join Tpas as a tenant member: Joining Tpas Instructions_

 

Four Million Homes 

Four Million Homes is an organisation providing guidance and training on tenant rights for free to tenants.  It is a government programme as part of the levelling up agenda.

Here is a link to the Four Million Homes website: https://www.fourmillionhomes.org/. Greatwell Homes is supporting Four Million Homes and would encourage any customer to access the free courses and webinars.

The training events available either as in-person events in London, Birmingham, Leeds and Liverpool or online if you prefer to learn from home. Upcoming training sessions are listed above in the Free Online Training section. You can register yourself on any course on their website – all training sessions and webinars are free. Please contact us about support for attending in-person training sessions – community.involvement@greatwellhomes.org.uk

The online version of these training events are pre-recorded videos, with a presenter and slides in a lecture format.  You can access the training sessions here, with more sessions being held throughout 2024. Topics so far include residents panels, knowing your rights to be heard, and local residents associations.

Webinars are a more informal approach to discussing a topic, with multiple speakers giving their point of view and expertise.  The upcoming webinars by Four Million Homes are listed above in the Free Online Training section. You can also watch previous webinars on the Four Million Homes website here. Topics covered already include complaints, neighbourhood management, damp and mould, and anti-social behaviour.

 

 

Would you like to get involved?

If you would like to speak to us about any of these groups or sign up to receive the newsletter, please click below to get in touch.

Get in touch

 

If you are interested in knowing more about how you can manage your own home, you can find information on Right To Manage here.